Privacy Policy

QezvoroInvestment Solutions Ltd. ("we", "company", "Qezvoro Invest") attaches critical importance to the protection of your personal data and ensuring privacy. This Privacy Policy explains the principles of collecting, processing, protecting and transferring information about you when interacting with our services, including the web platform, mobile applications and related tools (collectively, "Qezvoro Invest platform").

Using servicesQezvoro trading platform, you agree to the processing of information in accordance with the principles set out in this Privacy Policy.

Personal identification data

• Basic information: Full name, date of birth, place of birth, citizenship
• Contact details: postal address, mobile phone number, email address
• Financial profile: information about income, sources of capital, trading experience and investment objectives
• Verification documents: scans of passport, driver's license, income certificates, bank statements
• Biometrics: Photographic image for Know Your Customer (KYC) procedures

Qezvoro Invest platform usage data

• Transaction history: records of trading operations, deposits, withdrawals, account status
• Technical parameters: IP addresses, browser types, operating systems, access timestamps
• Behavioural analytics: site navigation, session time, user preferences, search queries

Information from external sources

• Partner details: information from brokerage companies, partner banks, market analytics providers
• Open sources: data from public registries, media sources, social platforms (publicly available information only)
• Advisory information: information obtained from checking recommendations and references

Provision of investment services

• Creating and administering user accounts
• Execution of trade orders and investment operations
• Generate personalized AI recommendations and analytics reports
• Conducting depository operations, replenishments and withdrawals of funds
• Providing technical support and customer service

Regulatory Compliance

• Compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures
• Reporting to financial regulators
• Detecting and preventing fraudulent activities
• Compliance with tax obligations and FATCA/CRS requirements

Improving the QezvoroInvest platform

• Analyzing User Behavior to Improve UX/UI
• Development of innovative products and functionality
• Optimization of AI algorithms (using depersonalized data)
• Conducting marketing research and trend analysis

Communication goals

• Notifications about the status of trading operations and changes in the account
• Informing about new products, updates Qezvoro Invest platform
• Providing educational content and market intelligence
• Conducting surveys on service quality

Technology Solution Providers

• Cloud providers: Microsoft Azure, AWS, Google Cloud for hosting and data processing
• Payment systems: acquiring banks, payment processors for financial transactions
• Information services: Refinitiv, S&P Global for market data
• KYC services: Jumio, Sumsub for document verification and identification

Regulatory and supervisory authorities

• Financial supervisory authorities (SEC, FCA, CySEC, FINMA, etc.) as part of mandatory reporting
• Tax administrations to comply with FATCA, CRS and national tax laws
• Law enforcement agencies, in the presence of justified official requests

Business partners

• Exchanges and brokerage companies for the execution of trading orders
• Depository banks for storing client assets
• Insurance companies to provide insurance coverage

Important: We absolutely DO NOT sell or rent your personal information to third parties for commercial or marketing purposes.

Technical means of protection:

• Cryptographic protection: AES-256 for data at rest, TLS 1.3 for data in transit
• Access control: multi-factor authentication, role-based authorization system
• Security Monitoring: 24/7 monitoring of threats and unauthorized access attempts
• Reservation: regular backups in geographically distributed data centers

Organizational measures:

• Employee training: systematic training on information security
• Corporate Policies: strict internal regulations for the processing of personal data
• Independent audits: annual security audits from Deloitte and other audit firms
• Data segregation: physical and logical separation of client and corporate information

Storage periods:

Personal data is stored only for the period necessary to achieve the purposes of processing or in accordance with legal requirements.

• Active accounts details: the entire period of the contract + 8 years after termination
• KYC documentation: 8 years after account closure (AML legislation requirements)
• Transaction records: 8 years (requirements of financial regulators)
• Marketing data: until consent is revoked or 5 years from the last activity
• Telephone conversation recordings: 7 years (MiFID II requirements)
• Minors' details: immediate removal upon detection

Use of cookies and similar technologies:

We use necessary, functional, and analytical cookies. You can control cookie settings in your browser.

• Necessary cookies: provide basic functionality of the site (authorization, security)
• Functional cookies: save user preferences and settings
• Analytical cookies: Google Analytics, Adobe Analytics for resource usage analysis
• Marketing cookies: personalization of advertising content and tracking of campaign effectiveness

You can control the use of cookies through:

• Web browser settings
• Cookies control panel on the site Qezvoro Invest
• Opting out of analytical cookies via Google Analytics Opt-out Browser Add-on